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 Post subject: Fed up
PostPosted: Sat 23. May 2020 17:13:03 
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Joined: Sat 14. Nov 2015 8:08:20
Posts: 130
Getting real fed up with spirit. It's been over a month and still havent recieved my order and when I email them about it no one answers. Spirit is very close to losing a customer.

Sent from my SM-G965U using Tapatalk


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 Post subject: Re: Fed up
PostPosted: Sat 23. May 2020 19:25:20 
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Joined: Fri 22. May 2020 23:18:27
Posts: 14
I ordered my last monday and became on thursday. Try to use other e-mail address. Maybe it lands in spam. Anyways when you ordered and payed for it you should have at least an answer.

Max


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 Post subject: Re: Fed up
PostPosted: Mon 25. May 2020 19:36:26 
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Site Admin

Joined: Mon 29. Apr 2013 16:06:44
Posts: 9489
Hello,

we have replied several times to your emails. Only for the last one I have reply.

Anyway you have selected conventional shipping method which is delayed a lot due to coronavirus, especially in the US.
I guess you know about it since all the media are talking about it.

Unfortunately there are hundreds of other customers that are waiting for their package for over month. But I believe you understand we can't affect it in any way.
The only real solution is to use Express shipping. Then delivery should be within 1-3 days even at this time.
We hope US will start to process packages from other countries soon.
But also in GB and France there are big issues.

_________________
Spirit System developer


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 Post subject: Re: Fed up
PostPosted: Mon 25. May 2020 20:09:56 
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Joined: Sat 14. Nov 2015 8:08:20
Posts: 130
Check email

Sent from my SM-T580 using Tapatalk


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 Post subject: Re: Fed up
PostPosted: Mon 25. May 2020 22:16:59 
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Joined: Thu 05. Oct 2017 20:06:35
Posts: 152
I'm in the uk and my order from last week will be delivered tomorrow. It's been at the local post office since Friday. No issues here.


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